Tenant Hive Privacy Policy

Last Updated: 7th January 2026

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Introduction 

Welcome to Tenant Hive (www.tenanthive.co.uk). We value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and store your information in compliance with the UK General Data Protection Regulation (UK GDPR).

Who We Are

For the purposes of data protection laws, the Data Controller is Tenant Hive. If you have any questions about this policy, please contact us at: hello@tenanthive.co.uk.

What Data We Collect 

We may collect and process the following data about you:

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
  • Usage Data: Information about how you use our website (pages visited, time spent).
  • Contact Data: If you email us or sign up for a newsletter, we collect your email address and name.

How We Use Your Data 

We use your data to:

  • Improve our website structure and content.
  • Respond to your specific inquiries or questions.
  • Send you updates or newsletters (only if you have explicitly opted in).

Lawful Basis for Processing 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your Consent: We rely on your consent for activities like sending you newsletters. You can remove your consent at any time by contacting us at hello@tenanthive.co.uk
  • Legitimate Interest: We have a legitimate business interest in running our website effectively, understanding how users interact with our content (analytics), and ensuring the site remains secure.

Cookies 

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. You can adjust your browser settings to refuse cookies, but some parts of the site may not function properly.

Third-Party Links 

This website may include links to third-party websites (e.g., Gov.uk, Shelter, Citizen’s Advice). Clicking on those links may allow third parties to collect data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Data Retention 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Newsletter Data: We keep your email address until you unsubscribe.
  • Analytics Data: This is generally anonymised and kept for a period defined by our analytics provider (e.g. Google Analytics), typically 14 to 26 months.

Data Security 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to those employees, agents, and contractors who have a business need to know.

Your Legal Rights 

Under UK data protection laws, your rights include:

  • Right of Access: You can ask for copies of your personal data.
  • Right to Erasure: You can ask us to delete your data (often called the “right to be forgotten”).
  • Right to Complain: You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Please feel free to contact us by sending an email to hello@tenanthive.co.uk should you have any queries about our policy.